International Returns Policy


How Long Does It Take For A Return To Be Processed?

We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.

How Do I Return A Parcel?

If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:

  1. Repackage the item in the original packaging
  2. Complete the Returns form with your name and order details, including the reason for the return.
  3. Take your parcel to your nearest local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG
UK

How Much Will It Cost To Return An Item(S)?

The return cost varies depending on the weight and service that you select with the postal service.

Why Do I Have To Pay To Return An Item?

This is because if Yours Clothing were to offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices. If however, your item arrives faulty or is wrong we will of course refund any return costs to you.

How Long Do I Have To Return An Item?

You have 21 days to return an item from date of receipt back to us.

What Happens If I Receive A Faulty Item?

If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

The Image Looks Different To The Product I Received

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

What Happens If An Item Is Missing From My Parcel?

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team at via the online live chat facility or call +44 (0)8448 204 204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

Exchanges

We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation

What products are excluded from the returns and refunds policy?

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.


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