RETURNS
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
Incorrect or Faulty Returns
If you believe your item is incorrect or faulty, we are extremely sorry and would love to put this right!
Before creating your return, please contact us HERE as we wouldn’t want you to be charged for the return (please remember to include photos so this does not cause any delays with your label).
Online Returns
For International returns you will need to pay for your return. It’s simple, repack your items and print your address label from the portal. You will need your order reference & email address or postcode. You’ll receive an email when your order has been refunded and it can take up to 5 working days to show in your account.
- Please click on the appropriate return portal links above.
(Standard returns policy is 28 days for online orders | Items must be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.) 2. Pack up your returns safely and securely (this doesn’t have to be the original packaging).
Use the portal link above to register your return.
Select your preferred choice of carrier.
You will be prompted to make payment for the shipping label upfront.
Label your parcel and ship back to us following the carrier instructions.
We will issue your refund for returned items as soon as we register your return to your local return drop-off point. We'll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment.
Will my delivery charge be refunded when I return my items?
We only refund the cost of your items, plus any sales tax/VAT. We do not refund the delivery charge or any customs duties and import taxes. Further information can be found by clicking HERE