Your parcel should take 7-10 working days to reach us. Please use the tracking information provided when returning your parcel to check the progress of your parcels journey. We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 to 7 working days for your bank to process your refund.
Using our return portal link below. You can return your parcel using your local Parcel point or USA Post service.
If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:
The Returns address is:
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.
Returns from USA will cost 16.55 USD – 19.60 USD, depending on the service you select and your location.
This is because if Yours Clothing were to offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices. If, however, your item arrives faulty we will of course refund any return costs to you.
You have 21 days to return an item from date of receipt back to us.
If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.
Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team at via the online live chat facility or call +44 (0)8448 204 204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.
We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation
We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.