Return options to suit you
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
AS PART OF OUR EFFORT TO REDUCE OUR CARBON FOOTPRINT WE HAVE NOW GONE PAPERLESS | YOUR INVOICE IS ATTACHED TO YOUR ORDER DISPATCH EMAIL AND RETURNS ARE NOW PROCESSED ONLINE | NO PAPERWORK IS REQUIRED INSIDE YOUR PARCEL.
For International returns you will need to pay for your return. All charges are calculated on the portal and can vary depending on the weight of the parcel you are returning and the returns service you select.It’s simple, repack your items and select your return method through the portal. You will need your order reference & email address or postcode. You’ll receive an email when your order has been refunded and it can take up to 5 working days to show in your account.
1.Please click on this link to open our returns portal - CREATE A RETURN HERE
(Standard returns policy is 28 days for online orders | Items much be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.)
2.Please enter your order reference starting with 2 letters For Example - YM123-4567-8901
(If the following error message shows (Only Latin characters, digits, dash, and underscore are allowed – this means there is a space before or after the order reference or you have not entered the order reference in the correct format.)
3.Please enter your postal code or email address
4.Please click the items you want to return and select the reason why
5.Please choose the courier you want to return
Don’t have a printer? – Please do not worry, Printer less options are available for certain locations – You will select the print in store option and a QR code will be sent to your email. QR Code option not available on your return? – We are working with our courier companies so we can offer this service soon
6.An email will then be sent to you with the returns label or QR code
7.We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment.
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
Remember you can check the status of your return via our return’s portal.
We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.
All refunds are issued back to your original payment method.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You have 28 days to return an item back to us from the date of receipt. We do not accept returns after this time. If your return is out of the above time frame you will be contacted via email by our customer service team who will advise further on your return.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
We are sorry to hear that your item is faulty and would certainly love to get this resolved for you, please contact our customer service team via the contact form, please remember to provide your order reference and a photo and our customer service team will send you a free label.
Faulty items will be checked on receipt and validated.
WHAT HAPPENS IF I'M MISSING AN ITEM FROM MY PARCEL?
Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and provide a resolution.
DO YOU OFFER EXCHANGES?
As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.
WHAT PRODUCTS ARE EXCLUDED FROM THE RETURNS AND REFUNDS POLICY?
We regret that for reasons of hygiene pierced jewellery, cosmetic products and antibacterial masks are excluded from the returns and refunds policy. For more information, please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.
WHAT IF I HAVE SELECTED THE WRONG RETURN METHOD ON THE RETURN’S PORTAL?
Please do not worry! You can contact our customer service team via the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.