UK Returns Policy

We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.

If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:

1. Repackage the item in the original packaging
2. Complete the Returns form with your name and order details, including the reason for the return.
3. Then choose how to return the parcel to us; FREE to a Yours store, FREE to an ASDA store, using CollectPlus or via the Post Office.
4. Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

*All items marked with an * cannot be returned due to Hygiene reasons.

If you live near a Yours Clothing store you may return the items to a store for an exchange, gift vouchers or a refund to the original method of payment. If the order was paid for using PayPal or Amazon payments then only an exchange of gift voucher can be provided in store. Ensure that the item is returned in the original packaging with the completed returns form. Please bring your delivery note with you as proof of purchase.

Attach your FREE CollectPlus label from your invoice on to your parcel and take it to a CollectPlus shop where you receive a receipt and tracking number. CollectPlus have over 5800 stores in the UK. Click here to find your nearest shop

How to return your order via the toyou service at over 600 ASDA stores:

1. Write your name and order number on the label that is included within your parcel or print a label in store
2. Attach the label to your parcel
3. Take your parcel to your nearest ASDA location
4. Drop off parcel at the signposted toyou returns point or hand to an ASDA colleague
5. Track your parcel at www.toyou.co.uk using the tracking number that is on your label

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG

We offer free returns for mainland UK and Northern Ireland customers via CollectPlus. Please contact customer services if you did not receive a label within your parcel. Alternatively you can return an item to a Yours store for an exchange or refund (Amazon and PayPal transactions cannot be refunded in store). If you do not have a CollectPlus store near you or prefer to use Royal Mail then the cost will be payable, and will depend of weight and service selected.

You have 21 days to return an item from date of receipt to us direct or to a Yours store in the UK.

If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team via the online Live Chat facility or call 08448 204204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

We no longer offer an exchange service as it has taken too long to send items back and for us to then resend the correct item as items are selling all the time and items can go out of stock very quickly. This has led to customer disappointment so we have reviewed this and we recommend you consider reordering your item if you have selected the wrong size/fit when first ordering or selecting more than one size on your first order.

If you pay for your goods using the Post Office All Gift Card or Post Office Christmas Club Card and you wish to cancel your order or return your items, you are welcome to do so. However, please note that you will need to keep the card so the refund can be issued to it as the original method of payment. Alternatively if you no longer have that card then we can issue the refund as credit to your Yours account to then use towards a future transaction with us online.

Please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected