We are committed to protecting the privacy of visitors and customers that use our sites, and take your privacy very seriously. The Yours Clothing team members appreciate and respect the importance of privacy on the Internet.
Yours Clothing Limited, Newcombe House, Bakewell Road, Peterborough, PE2 6XU, registered in England and Wales under company number 2886196 operate our sites, under the trading names of Yours Clothing, and BadRhino, and are referred to in this policy as ‘we’, ‘our’, and ‘us’.
We are the data controller of any information provided to us via our websites, mobile phone applications, stores, or social media pages. We are registered with the Information Commissioners Office in the UK with reference number Z1618891.
We recognise the need to treat any customer data in an appropriate and lawful manner, and only collect and process the data on the basis of contract, and legitimate interests.
We collect data about you for the purpose of fulfilling our duties of any contract made by us when receiving an order placed by you, the customer.
We may also, with your consent, collect your data for the purpose of providing you with marketing, promotional, or competition information.
For the purpose of completing our obligations in processing your order, we will need to collect some personal information from you. Personal Information are any identifiable details supplied to us that mean we can identify you either directly, or indirectly. This can be anything from an order number to specific information, such as your address details, or telephone number.
Details of when data is collected are listed below:
Data that may be captured about you could include, but is not limited to the following:
If you are placing an order with us, we will require payment details unless you pay with a payment service provider such as Amazon, or PayPal. Any payment information provided will be captured securely by the third party provider.
Any required information is indicated by an asterisk. You do not have to provide this information to us, but this will mean we will be unable to process your request, and fulfil our obligations to you under the contract of sale.
Yours Clothing only use the personal information provided by you for the following:
We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. These may include, but are not limited to:
Any information disclosed to us that is shared with any of our third-parties affiliations, or business partners will be limited to only the data needed to carry out instructions to complete your orders, or delivery of your goods.
Our sites may also contain links to the websites of our affiliates, business partners, their networks, and advertisers. If you follow a link to these websites they have their own privacy policies, which may differ from that of ours. Please check the details of these policies before you provide any details to third parties directly.
The third party payment gateway, collect your payment card details in order to complete your purchase made through our site(s), mobile applications and at the kiosk in store. If you chose a credit option for your payment, your order details will be sent to a third party provider. They will require further information to perform a credit check before any credit is agreed. Details of the provider we use, Klarna, are below:
Klarna AB offer our customers more convenient method of payment. Klarna AB (“Klarna”) is a provider of financial services. Klarna's principal place of business is at Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered with the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden, and the Swedish Data Protection Authority, Box 8114, 10420 Stockholm, Sweden.
If you give your consent for marketing communications, or sign up to receive our newsletter, or create an account with us, we will keep you informed by email, SMS, or via other electronic means, such as notifications via our App about our products and services.
You can withdraw your consent at any time, and ask us not to continue processing your personal information.
To opt-out of any communications from us, or data processing you can:
Any requests made to unsubscribe from our communications will be processed as soon as possible, but may take a few days.
Across all our sites we use security measures to ensure your personal information is protected. Your data is also protected during any online transmission using Secure Sockets Layers (SSL) encryption software.
We also have the appropriate security measures in all our physical locations to protect against the loss, misuse, or alteration of information that we have collected about you from any of our platforms.
We will not transfer personal data we have collected from you to any third party data processors located in countries outside of the European Economic Area ('EEA').
Any personal information given by you to us is stored securely within our databases, for the purposes of us providing you with an account facility with Yours Clothing Ltd. Your information will be retained for the duration of your account remaining open. You can at any time, request we stop processing your data, and request we delete information we hold, in accordance with your rights.
However, any data that must be retained for legal purposes cannot be deleted but will be anonymised, and retained for only the period specified legally as requirement. After this time, any remaining data will be deleted.
For further information about how long we hold your data, you can view our Data Retention Policy.
You can, at any time, contact us in relation to the personal information we hold about you.
You have a right to ask us to do any of the following in relation to your personal information:
If you wish to update, or verify the details you have submitted to Yours Clothing, or request a copy of your details that we hold, you may do so by logging into your account, contacting us via our Contact Form, by telephone 03448 204 204, or writing to us at the address given below:
Our security procedures mean that we may request proof of identity before we reveal any information. This proof of identity could take the form of any personal data provided to us upon registration of your account. We would suggest that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
We may process your personal information for our legitimate business interests.
‘Legitimate Interests’ means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. It can and does also apply to processing which is in your interests too.
Processing for our legitimate interests may include processing for the purposes of fraud prevention and compliance; certain direct marketing and promotional activities; the provision and operation of referral marketing programmes; network and information systems security; data analytics; enhancing, modifying or improving our service; identifying usage trends; or determining the effectiveness of promotional campaigns or advertising.
In connection with the above activities, we may share your personal information with trusted suppliers who assist us in our data processing activities. For a list of our current suppliers with whom we share data and what they do with that data, please click here. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).